Privacy Policy

Effective Date: January 2025 Last Updated: June 2025

At Rachael’s Maids, we are committed to protecting your privacy and handling your personal data with care and transparency. This Privacy Policy explains how we collect, use, and protect your information when you visit our website or interact with our services.

Who We Are

Rachael’s Maids  Email: [email protected] We are the data controller responsible for your personal data.

What Information We Collect

We may collect and process the following types of personal data:

• Contact details: Name, email address, phone number (if provided)
• Order information: Billing/shipping address, purchase history
• Payment details: Processed securely via third-party providers (e.g. Etsy, Stripe, PayPal)
• Technical data: IP address, browser type, device information, and cookies
• User-generated content: Photos or testimonials you submit for blog features or reviews

How We Use Your Information

We use your data to:

• Process and fulfill your orders
• Respond to your enquiries or customer service requests
• Send updates about your order or our services
• Improve our website and user experience
• Feature customer stories (with your consent)
• Comply with legal obligations

Sharing Your Data

We only share your data with trusted third parties when necessary, such as:

• Payment processors (e.g. Etsy, PayPal)
• Delivery services (e.g. Royal Mail, courier partners)
• Website analytics tools (e.g. Google Analytics)
• Email marketing platforms (if you opt in)

All third parties are required to respect your data and comply with data protection laws.

Cookies

Our website uses cookies to enhance your browsing experience. You can manage or disable cookies through your browser settings. For more details, please see our [Cookie Policy].

🔐 How We Protect Your Data

We implement appropriate technical and organisational measures to safeguard your personal data, including secure servers, encryption, and access controls.

How Long We Keep Your Data

We retain your personal data only as long as necessary to fulfill the purposes outlined above, or as required by law (e.g. tax or accounting obligations).

Your Rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you
• Request correction or deletion of your data
• Object to or restrict processing
• Withdraw consent at any time (where applicable)
• Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise any of these rights, please contact us at [Your Contact Email].

Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please get in touch:

Email: help @rachaelsmaids.com